Continuous Personal Development Criteria

Continuous Personal Development Criteria Continuous professional development (CPD) A case study to examine why we need to have set criteria as to what constitutes continuous professional development. This paper sets out a proposal to establish the means by which certain hypotheses around Social Work CPD may be tested, through primary research. It does so substantively through a limited, ‘pilot’ survey of the views of Social Workers themselves, focusing on the value and nature of their own current and previous CPD experience. The latter were also invited to comment on proposals for alternative frameworks for SW CPD. The objective of this process was to evolve specific lines of enquiry and areas of interest for wider research. As recent research by Doel et al. argues, ‘At an individual level there is clear evidence that professional development is highly valued, and that participating in these opportunities is more likely to increase confidence, but not for everyone.’ (Doel et al., 2008: p.563) The question is, what kind of CPD is most valued by practitioners themselves, and who determines the types of development paths they follow? Does the element of c hoice determine the utility of particular CPD for individual practitioners? How far does the current atmosphere of assessment and ‘managerialism’ impinge upon self-determination in professional development? The issue of self-determination is a theme from the secondary literature which is embedded in this research. As MacDonald et al. argue, ‘†¦social work as an activity can be understood as an integral part of the modernist project of governance developed and institutionalised in the nineteenth and twentieth centuries†¦Ã¢â‚¬â„¢ (MacDonald et al., 2003: p.195). Whilst this can be readily accepted, it arguably masks the dynamic of client age which government maintained, not only over social work, but other professional groups. The latter were invariably involved in some form of campaign to exert leverage on official circles for recognition in institutional terms. ‘In Britain, social work looked directly to the state for its legitimization†¦Accordingly, the political opportunity provided by the publication of the Kilbrandon and Seebohm Reports was seized by proponents of the professional social work project, who campaigned for the implementation of the Reports, f or example through the Seebohm Implementation Action Group.’ (MacDonald et al. 2003: p.198). As this suggests, Social Work was liable to be co-opted into the social projects of the state on a utilitarian basis, with reciprocal implications for the independence of the profession. As Jordan and Jordan point out, ‘In essence, social work is not a means of implementing policy formally and directly, but of mediating the local conflicts generated by new programmes, and engaging with service users over how to fit new measures to their needs.’ They further argue that, ‘It is a waste of its potential for these tasks to treat it as a crude instrument for the imposition of government rules or the quasi-scientific application of research findings.’ (Jordan and Jordan, 2000: p.10). What are the implications of this tension for CPD in SW? Potentially considerable, it is argued here. The debate around Social Work education has become focused on whether †¦Ã¢â‚¬Ëœthere has been the supplanting of education by training: the sequestering of discourses of depth by those of surface: the setting aside of knowledge for skills, and the general triumph†¦of ‘competencies’ over the complexities of abstraction.’ (Webb, 1996: p.186) It follows from this that the definition of ‘useful’ CPD represents a continuation of such debates through other means: another area through which to contest who exactly defines what is relevant, or ‘best’ practice, in terms of developing solutions for practitioners and service users. How far, for example, do such resources merely reflect the ideas of Lisham, that official ideas about practice ‘†¦tend to be externally imposed and based more on the requirements of managerial control and less on the professional responsibility to evaluate practice and policy and thereby increase their effectiveness.’ (Lisham 1999: p.4). Subsumed within this is a more subliminal question, which is, where is the space in which SW practitioners can express their views or develop dialogues about professional issues? It would appear that we now have a situation where the parameters defined by the GSSC represent the only ‘legitimate’ channels for debat e. Methodology and Research Issues In essence the research enquiry followed two themes, one evaluative, one predictive. Within both, it was intended to elicit views without any leading or rhetorical influence, although current conditions in public sector SW may make this difficult to achieve, as will be discussed below. The specific evaluative enquiry offered practitioners the opportunity to briefly assess their own level of satisfaction with their current and previous CPD. The specific predictive proposal made was that CPD be more focused, through the establishment of an agreed range of activities, designed to augment and enhance SW practice. The overall theme of this was to explore the idea that CPD could be more relevant to SW practice, in the perception of practitioners themselves. This proposal acknowledges the necessity for inclusion of both positivist (quantitative) and phenomenological (qualitative) elements in the enquiry. These labels are arguably less important than the characteristics they represent however. These will explored in more detail below, but it is important here to identify the positivist paradigm as supposedly value-free, and the phenomenological as (in relative terms) value bearing. Obviously, these two model absolutes represent the research ideal, and should not, in any case, be assumed to correlate with the parallel categories of objectivity and subjectivity. Research paradigms in either category would arguably rely on objectivity for their integrity and utility. It is here that the design and operation of a particular model will attract the most stringent scrutiny, especially from its assessors or counter-theorists. Also, when ascribing the different paradigm labels to particular research strands and evidence, it is perhaps important to consider Collis and Hussey’s idea of an unavoidable symbiosis between the two. ‘Although we have identified two main paradigms, it is best to regard them as the two extremes of a continuum. As you move along the continuum, the features and assumptions of one paradigm are gradually relaxed and replaced by those of the other paradigm.’ (Collis and Hussey 2008: p.48). In other words, the quantitative and qualitative paradigms become less discrete and more difficult to distinguish, once the process of interpretation begins. Absolute objectivity is maintained with difficulty, even in the context of an exacting statistical survey: meanwhile purely qualitative work starts to move along the continuum, as soon as repetitive patterns are sought for collateral in phenomenological terms. Various interpretations are possible in any statistical model, whilst even the clearest qualitative conclusions are arguably subject to bias, as soon as a possible conclusion begins to fram e subsequent enquiries. As Patton argues, ‘A paradigm of choices rejects methodological orthodoxy in favour of methodological appropriateness as the primary criterion for judging methodological quality.’ (Patton 1990: pp.38-39). In terms of this study, the methodological issues are basically two-fold. In the first instance, we have a very small sample of data in proportion to the overall scale of what is potentially a national issue. The sample employed here was obtained from one area, and so is immediately vulnerable to the charge that it fails to analyse possible regional variations in both strategy and best practice. Although it reflects differentiated levels of satisfaction with the CPD process, it does not incorporate the views of those who might express – with varying objectivity – the most exacting critiques: i.e., those who have left the profession due to dissatisfaction with the career structure, or CPD possibilities. In the second instance, we have three discrete form of data to integrate, i.e. binary yes/no questionnaire responses, written answers, and more in-depth, qualitative interviews, as well as information from secondary sources. The necessary fusion of these sources in a coge nt form inevitably becomes an editorial process, vulnerable to charges of subjectivity and bias. This is arguably what Ely refers to as the ‘teasing out’ what is considered the ‘essential meaning’ of the data obtained. (Ely, 1991,p.140). (Quoted in Wright et al 1995). This, arguably, is especially pertinent because we are researching a matter of public policy, where positivist data tends to be adapted to value judgements by governments, and governing bodies. As Denzin and Lincoln point out, ‘Qualitative research is inherently multi-method in focus†¦However, the use of multiple methods†¦reflects an attempt to secure an in-depth understanding of the phenomenon in question. Objective reality can never be captured. We know a thing only through its representations.’ (Denzin and Lincoln, 2005: p.5). In term of representation, the specific enquiries made here are designed to produce data at micro level, although their collective implications may have a meso function in terms of the local negotiation of control over CPD standards and access. Only a numerically wider and more varied study could produce data which might function at macro level. However, the eventual connection between micro and macro is implicitly accepted here: as Strauss and Corbin point out, ‘†¦the distinction between micro and macro is an artificial one.’ (Strauss and Corbin, 1998: p.185). The point is though that this limited sample cannot establish such tautology in absolute terms, only suggest ways in which it may be researched further. To these two empirical issues may be added more complex ethical issues around confidentiality and contractual obligation. To employ the current parlance of Human Resources Management, all employees have a ‘psychological contract’ with their management, wherein informally agreed tenets of ‘fairness’ operate. As Williams indicates. ‘..this interpersonal aspect to fairness reminds us that there is a social basis to the exchange relationship between employer and employee and we might expect this to be part of the psychological contract.’ (Williams, 1998: p.183). It has to be conceded that any debate engendered around CPD has the potential to impinge upon the either side of the psychological contract, a fact which may influence and limit the format of questions. 30 brief questionnaires were sent out, of which 22 were returned: three of these respondents agreed to be interviewed, and the same interview pro-forma was employed in each context. There were 14 female respondents and 8 male: in keeping with contemporary guidelines, age was not elicited. The criteria for subject selection was that the respondent should be an established practitioner, i.e. have at least two years service, but no managerial responsibilities. The interviewees were invited to participate and the customary protocols followed in terms of permission to use the material, based on anonymity and the right to withold use of the material. Analysis and Findings The mode of analysis employed was substantially one of triangulation. The binary responses were tallied and are expressed as percentages. In Question 4 the written responses were sorted into those supportive, unsupportive and uncomitted with regard to the proposal (of an agreed ten-part choice of CPD activities). Based on this polarisation, qualitiative responses were then taken from the interview transcripts to illustrate and expand upon the themes identified. 22.75 per cent of respondents agreed that 90 hours of CPD was sufficient for SW’s over a three year period: 18.2 per cent thought it insufficient, whilst a majority, 59.15 per cent thought the whole idea of a prescribed amount of hours too arbitrary. 18.2 per cent considered that the current SW guidelines were effective, with an equal amount disagreeing with this proposition. A majority – 63.7 per cent expressed the view that some kind of change was necessary. Only 13.65 per cent of respondents thought that the CPD options available to them personally had been sufficient for their needs as a practitioner. 27.3 per cent meanwhile thought such resources had been insufficient. 22.75 per cent thought the available CPD had at least been consistent, whilst 36.4% disagreed with this idea. The written responses still produced a fairly polarised set of information. 35 per cent of those who answered supported the idea of being able to select their own CPD activities from a ten choice range. Of the latter, a majority gave some kind of indication that they saw within such a development the opportunity for gaining more control over their own professional development. This was evident from responses such as ‘Yes, great idea, assuming practitioners are involved in drawing it up’, and ‘Yes, perfect. If we get to choose what’s on the list, otherwise its just another form of management control, and we already have too much of that.’ (Appendix 3). Interestingly, the same concern underpinned the rationale of the 55 per cent who did not support the idea. As one respondent put it, ‘I don’t think it could work because CPD is all about standardisation, this idea involves too much individual choice for the ‘powers that be’ to a ccept it.’ This was expressed more directly in the views of another, who remarked that No. CPD just ticks a management box, it doesn’t really help me, so I don’t want four or ten or whatever it is boxes to tick.’ (Appendix 3). The 10 per cent who were uncommitted raised concerns about relevance and the numbers of available options. (Appendix 3) The twenty two tallied responses to Question 5, about practitioners preferences for CPD areas, produced an overwhelming choice for a specific vocational focus in the form of Multi Agency Working, at 36.4 per cent. All of the nine other activities suggested scored 9.1 and 4.5 per cent respectively. (Appendix 3) As might be expected, the interview questions produced the most detailed qualitative data. When asked to evaluate the personal importance of CPD for them, two respondents identified pressure of work rather than management imposition as the main impediment to their pursuing more professional development. The first respondent stated that it was ‘Very Important. I know I don’t spend enough time doing it very often, but that’s just the nature of the job at the moment, where we are all running to stand still. It’s very difficult to commit a worthwhile timetable of CPD when you know for a fact that you won’t actually do half of it, due to unforeseen commitments.’ . The second respondent meanwhile acknowledged that it was ‘†¦Not as important as it probably should be. It’s a box I know I should tick, but in a department where we can’t even recruit at the moment, it’s not a priority. Sorry.’ (Appendix 5). The third respondent explained their lack of commitment to CPD in terms of their lack of control over it: ‘I know it’s vital, but who is it for exactly? If it’s just stuff they think I should be doing, rather than what I want to do, then I could well live without it.’ (Appendix 5). In terms of the specific proposal, i.e. that of providing practitioners with a framework of choice for CPD, the responses were varied. Respondent 1 replied, ‘I can’t think of ten†¦.for me personally at the moment, it would be team-building, and risk assessment, plus maybe multi-agency working.’ (Appendix 5). Respondent 2 indicated ‘Communication, risk assessment, leadership, policy development’ as their preferred foci. Respondent 3 indicated interest in ‘IT skills, communication, multi-agency working, risk assessment’, adding that ‘†¦.the list is endless!’ (Appendix 5) Provisional Conclusions Concerns about who would take responsibility for more liberal and diffuse CPD should be noted here, as in the response , ‘Who would supervise it? I’ll bet it would just be an extra job dumped on somebody like me.’ (Appendix 3) Such objections reflect trends in management which have already been highlighted in the related literature. As Watson points out, ‘The drive for local and central government to modernise and become more accountable has led to a rise in responsibilities of managers for performance management and transparency in decision making.’ (Watson, 2008: p.330) The extent of interest in multi-agency working as a useful area for practitioner CPD, is something which has already been noted in the related literature. As Farmakopoulou has indicated, ‘The main inter-organizational inhibitory factors were related to structural difficulties and lack of joint training. Education and social work departments embody different statutory responsibilities†¦Ã¢â‚¬â„¢ (Farmakopoulou 2002: p.1064). Whilst this specific point is obviously vocationally limited, a wider one about inter-professional cooperation may arguably be abstracted from it. In terms of generalisability, it has to be acknowledged that this research and its findings is vulnerable to usual charges of subjectivity which may be levelled at triangulation. As Denzin and Lincoln concede, ‘Triangulation is the simultaneous display of multiple, refracted realities. Each of the metaphors â€Å"works† to create simultaneity rather than the sequential or linear. Readers and audiences are then invited to explore competing visions of the context, to become immersed in and merge with new realities to comprehend.’ (Denzin and Lincoln 2005: p.6). However, in terms of putative research questions, enough areas of potential interest have arguably been identified to warrant further investigation. Themes would be†¦ Involve a larger cohort of respondents. Involve local management as respondents, to obtain views from both sides of the ‘psychological contract’. Involve the GSCC on their views about possible change. APPENDIX ONE: Questionnaire. Are you male †¦.. female†¦.. For each question, please indicate the statement with which you agree most by ticking it. Question 1. a. 90 hours CPD is sufficient for a SW Practitioner over three years. b. 90 hours CPD is insufficient for a SW Practitioner over three years. c. 90 hours is far too arbitrary an amount of CPD for a SW   practitioner: it should be varied for individuals. Question 2. a. Would you agree that the current SW CPD guidelines are effective? b. Would you disagree with the idea that the current SW CPD   guidelines are effective? c. Do you think that changes are necessary in current SW CPD? Question 3. a. Has the available SW CPD been sufficient for your needs as a   practitioner? b. Has the available SW CPD been insufficient for your needs as   practitioner? c. Has the available SW CPD been consistent? Inconsistent? à ¯Ã¢â€š ¬Ã‚   Question 4 : Please explain why you would support OR not support the idea of a ten-criteria list from which to select SW CPD activities? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Question 5 : Which areas of professional competence would you include in a ten-criteria list? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ APPENDIX 2: Tables of Questionnaire Results. Question 1. 90 hours CPD is sufficient for a SW Practitioner over three years. 90 hours CPD is insufficient for a SW Practitioner over three years. 90 hours is far too arbitrary an amount of CPD for a SW practitioner: it should be varied for individuals. 5 4 13 Question 2. Would you agree that the current SW CPD guidelines are effective? Would you disagree with the idea that the current SW CPD guidelines are effective? Do you think that changes are necessary in current SW CPD? 4 4 14 Question 3. Has the available SW CPD been sufficient for your needs as a practitioner? Has the available SW CPD been insufficient for your needs as practitioner? Has the available SW CPD been consistent? Has the available SW CPD been inconsistent? 3 6 5 8 APPENDIX 3 Question 4 : Please explain why you would support OR not support the idea of a ten-criteria list from which to select SW CPD activities? Why ten? It should be about relevance, not a number. Yes I would, but only if I got to choose them, so they were relevant to my needs. No, because it would expand what is already a drain on my time. I don’t think it could work because CPD is all about standardisation, this idea involves too much individual choice for the ‘powers that be’ to accept it. No: who would enforce or administer it? Yes, although why settle on that number? Yes, great idea, assuming practitioners are involved in drawing it up. Yes, perfect. If we get to choose what’s on the list, otherwise its just another form of management control, and we already have too much of that. Yes, if we can get everyone to agree on it. No. It sounds to me like the thin end of a very large wedge which I’ll have to fit into my diary. No. I’m still trying to catch up with my existing CPD, so I definitely don’t need any more. No. One CPD target is enough, I wouldn’t want any more than that. Yes, if it happens, but I can’t see it. No. Wouldn’t this just be more ‘big brother’ stuff from the GSSC? No. I imagine the bureaucracy the government would create around it. No. Who would supervise it? I’ll bet it would just be an extra job dumped on somebody like me. I like the idea in principle, but I think a smaller number of options would be more helpful. No, because I think the current system is OK, and manageable within realistic constraints of time. No. CPD just ticks a management box, it doesn’t really help me, so I don’t want four or ten or whatever it is boxes to tick. Yes, its just what we need to give us more of a voice in our own professional development. The 20 written responses obtained for Question 4, though qualitative in nature, have been sorted into three categories: supportive, unsupportive, and uncommitted. Supportive: 35% 2.Yes I would, but only if I got to choose them, so they were relevant to my needs 6. Yes, although why settle on that number? 7. Yes, great idea, assuming practitioners are involved in drawing it up. 8. Yes, perfect. If we get to choose what’s on the list, otherwise its just another form of management control, and we already have too much of that. 9. Yes, if we can get everyone to agree on it. 13. Yes, if it happens, but I can’t see it. 20. Yes, its just what we need to give us more of a voice in our own professional development. Unsupportive 55% 3. No, because it would expand what is already a drain on my time. 4. I don’t think it could work because CPD is all about standardisation, this idea involves too much individual choice for the ‘powers that be’ to accept it. 5. No: who would enforce or administer it? 10. No. It sounds to me like the thin end of a very large wedge which I’ll have to fit into my diary. 11. No. I’m still trying to catch up with my existing CPD, so I definitely don’t need any more. 12. No. One CPD target is enough, I wouldn’t want any more than that. 14. No. Wouldn’t this just be more ‘big brother’ stuff from the GSSC? 15. No. I imagine the bureaucracy the government would create around it. 16. No. Who would supervise it? I’ll bet it would just be an extra job dumped on somebody like me. 18. No, because I think the current system is OK, and manageable within realistic constraints of time. 19. No. CPD just ticks a management box, it doesn’t really help me, so I don’t want four or ten or whatever it is boxes to tick. Uncommitted 10% 1.Why ten? It should be about relevance, not a number. 17. I like the idea in principle, but I think a smaller number of options would be more helpful. Question 5 : Which areas of professional competence would you include in a ten-criteria list? Team Building skills 2 Leadership skills. 2 Multi-Agency Working. 8 IT skills. 1 Risk Assessment. 2 Intercultural Skills. 2 Communication Skills. 1 Policy Development. 2 Strategic Development. 1 Self-Reflection: being a reflective practitioner. 1 APPENDIX 4: Interview Pro-Forma. Time in SW†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Current Post†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Question 1. How important is CPD to you as a Practitioner? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Question 2. Would you change any aspect of current CPD practice? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Question 3. What do you see as the principal issues in current SW CPD practice? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Question 4. Could you identify some of the areas you would include in a ten-item range of activities for SW CPD? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ APPENDIX 5: INTERVIEW TRANSCRIPTS. Question 1. How important is CPD to you as a Practitioner? Respondent One: Very Important. I know I don’t spend enough time doing it very often, but that’s just the nature of the job at the moment, where we are all running to stand still. It’s very difficult to commit a worthwhile timetable of CPD when you know for a fact that you won’t actually do half of it, due to unforeseen commitments. Respondent Two: Not as important as it probably should be. It’s a box I know I should tick, but in a department where we can’t even recruit at the moment, it’s not a priority. Sorry. Respondent Three: I know it’s vital, but who is it for exactly? If it’s just stuff they think I should be doing, rather than what I want to do, then I could well live without it. Question 2. Would you change any aspect of current CPD practice? Respondent One: Not all of it, as some of it can be very good. I would definitely give people more choice, and the group/team learning idea is a very good one. Respondent Two: Personally, I think it’s all about resources: I mean, I’d let people timetable for it, and relate it closely to what they needed as practitioners†¦but†¦that would cost money: money which, as far as I can see, we just don’t have at the moment. Respondent Three: Yep†¦I’d I either get rid of it†¦.or do it properly†¦I can’t see either happening at the moment though. Question 3. What do you see as the principal issues in current SW CPD practice? Respondent One: Time. All the time it’s an add-on, when it really needs to be a practice-centred activity which you could timetable for, and really concentrate on. Respondent Two: For me its all about relevance and real value. I can spend any amount of time becoming a more reflective practitioner, but that doesn’t help me if my case-load is increasing while I’m doing it. Respondent Three: Well, I can only comment on what they are for me†¦.the real issue is, a lot of what I get given – or I should say, is inflicted upon me – as CPD, has very little to do with my case-load and the real problems I face. Maybe its because I’m old-school, pre-graduate and all that. Yes it’s all very interesting, but, well, I’m not an academic! There, I’ve said it! This is what I do, and no amount of CPD seems to change that. Question 4. Could you identify some of the areas you would include in a ten-item range of activities for SW CPD? Respondent One: I can’t think of ten†¦.for me personally at the moment, it would be team-building, and risk assessment, plus maybe multi-agency working. Respondent Two: Communication, risk assessment, leadership, policy development. Respondent Three: IT skills, communication, multi-agency working, risk assessment†¦.the list is endless! Bibliography Brown, K., and Keen, S., (2004), ‘Post Qualifying Awards in Social Work (Part 1): Necessary Evil or Panacea?’ Social Work Education, vol. 23, No 1: pp.77-92. Bryman, A., (1998), Doing Research in Organisations, London Routledge. Bryman, A., (2007), Social Research Methods Oxford, Oxford University Press. Bryant, A., Charmaz, K., (2007), The Sage Handbook of Grounded Theory, London, Sage Publications. Collis, J and Hussey, R., (2003), Business Research: A practical guide for undergraduate and postgraduate students, London, Palgrave Macmillan. Crombie I 1996 Pocket Guide to Critical Appraisal London BMJ Publication Group Department of Health (1998) Modernising Social Services London H.M.S.O www.doh.gov.uk Accessed 19-01-2006 Department of Health, (2000), Strategy for Social Car,e H.M.S.O., London www.doh.gov.uk Accessed 01-11-2006 Denzin, N.K., and Lincoln, Y.S., (eds), (2005), The Sage Handbook of Qualitative Research, Thousand Oaks, California, Sage Publications. Doel, M., Nelson

Essay on Clash of Cultures Portrayed in Amy Tans The Joy Luck Club

Clash of Cultures Portrayed in The Joy Luck Club    The environment in which one grows up molds their character and behavior. The four daughters portrayed in The Joy Luck Club are of Chinese descent, yet they are not Chinese. The daughters speak in English, not the language of their mothers, Mandarin. The daughters are addressed by their English names, or they do not have a Chinese name at all. They think as Americans and have little memory of their Chinese thinking, customs or traditions.    " In me, they see their own daughters, just as ignorant, just as unmindful of all the truths and hopes they have bought to America. They see daughters who grow impatient when their mothers talk in Fractured English. They see that joy and luck do not mean the same to their daughters, that to these closed American-born minds 'joy luck' is not a word, it does not exist. They see daughters who will bear grandchildren born without any connecting hope passed from one generation to generation"(Tan).    Chinese mothers were "taught to desire nothing, to swallow other people's misery, to eat my own bitterness". Yet, the daughters do not have this blind obedience to their mothers. After the piano talent show fiasco, a quarrel broke out between June and Suyuan. June did not have this blind obedience like a Chinese daughter, " I didn't have to do what my mother said anymore. I wasn't her slave. This wasn't China" and refused to be the best, perfect, as what her mother wants her to be. Her mother only hoped and wanted the best for her daughter, which is the Chinese thinking, yet June takes it that her mother wants her to be someone that she is not. When Suyuan tells June, " only one kind of daughter can live in this house, the obedien... ...he tensions between mothers and daughters that have their source in a clash of cultures. Tan also shows that as the mothers and daughters reconcile, these tensions begin to lessen and the daughters begin to accept their Chinese heritage.    Works Cited and Consulted Feng, Pin-chia. "Amy Tan." Dictionary of Literary Biography. Volume 173: American Novelists since World War II. Fifth Series.   Gale Reseach, 1996: 281 -289. Heung, Marina. "Daughter-Text/Mother-Text: Matrilineage in Amy Tan's Joy Luck Club." Feminist Studies. Fall 1993: 597 - 613. Schell, Orville. "Your Mother is in Your Bones." The New York Times Book Review. 19 March 1989: 3,28. Seaman, Donna, Amy Tan. "The Booklist Interview: Amy Tan."' Booklist. I October 19%.: 256,257. Tan, Amy. The Joy Luck Club. Vintage Contemporaries. New York: A Division of Random House, Inc., 1991. Essay on Clash of Cultures Portrayed in Amy Tan's The Joy Luck Club Clash of Cultures Portrayed in The Joy Luck Club    The environment in which one grows up molds their character and behavior. The four daughters portrayed in The Joy Luck Club are of Chinese descent, yet they are not Chinese. The daughters speak in English, not the language of their mothers, Mandarin. The daughters are addressed by their English names, or they do not have a Chinese name at all. They think as Americans and have little memory of their Chinese thinking, customs or traditions.    " In me, they see their own daughters, just as ignorant, just as unmindful of all the truths and hopes they have bought to America. They see daughters who grow impatient when their mothers talk in Fractured English. They see that joy and luck do not mean the same to their daughters, that to these closed American-born minds 'joy luck' is not a word, it does not exist. They see daughters who will bear grandchildren born without any connecting hope passed from one generation to generation"(Tan).    Chinese mothers were "taught to desire nothing, to swallow other people's misery, to eat my own bitterness". Yet, the daughters do not have this blind obedience to their mothers. After the piano talent show fiasco, a quarrel broke out between June and Suyuan. June did not have this blind obedience like a Chinese daughter, " I didn't have to do what my mother said anymore. I wasn't her slave. This wasn't China" and refused to be the best, perfect, as what her mother wants her to be. Her mother only hoped and wanted the best for her daughter, which is the Chinese thinking, yet June takes it that her mother wants her to be someone that she is not. When Suyuan tells June, " only one kind of daughter can live in this house, the obedien... ...he tensions between mothers and daughters that have their source in a clash of cultures. Tan also shows that as the mothers and daughters reconcile, these tensions begin to lessen and the daughters begin to accept their Chinese heritage.    Works Cited and Consulted Feng, Pin-chia. "Amy Tan." Dictionary of Literary Biography. Volume 173: American Novelists since World War II. Fifth Series.   Gale Reseach, 1996: 281 -289. Heung, Marina. "Daughter-Text/Mother-Text: Matrilineage in Amy Tan's Joy Luck Club." Feminist Studies. Fall 1993: 597 - 613. Schell, Orville. "Your Mother is in Your Bones." The New York Times Book Review. 19 March 1989: 3,28. Seaman, Donna, Amy Tan. "The Booklist Interview: Amy Tan."' Booklist. I October 19%.: 256,257. Tan, Amy. The Joy Luck Club. Vintage Contemporaries. New York: A Division of Random House, Inc., 1991.

Cause of Hamlets Distractions: Feelings and Passions Essay example --

Cause of Hamlet's Distractions:   Feelings and Passions         Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Throughout Shakespeare's tragedy Hamlet, feelings and passion are an enormous distraction for the main character Hamlet.   Hamlet tends to act as though he were an adolescent rather than a grown man.   He acts very immature, sarcastic, and takes action, before thinking it out, in the heat of anger.   The abilities to love, control one's actions, and to subdue one's depression are signs of becoming mature however, Hamlet, a grown man, has a difficult time controlling these abilities.   Although Hamlet may be a man who has come of age nevertheless he tends to identify with the likes of an adolescent because of his irrational actions.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In addition, Hamlet has a particular problem controlling his love for Ophelia as well as controlling his actions.   It is apparent that Hamlet loves Ophelia in his own special manner when he says: â€Å"To the celestial, and my soul's idol, the most beautified/ Ophelia--/†(II, ii, 116-117) Although he may love her with all his might, as he tells Laeretes,:      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   I loved Ophelia.   Forty thousand brothers   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Could not with all their quantity of love   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Make up my sum.   (V,i, 264-266)    Hamlet is too immature to love her enough to trust her in their relationship.   This trust that he is lacking will give him the ability to hand Ophelia the ke... ...nt, Hamlet only takes action when he becomes angry or furious with someone or something.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Being a young immature, mouthy, extreme youth Hamlet is much like an adolescent and very unlike an adult.   His incapacity to love someone maturely, his rudeness and sarcasm towards older people, and his reacting only during times of anger is exactly how an adolescent would act for these qualities tend to be prominent the teenage years.   Hamlet's actions have become more and more accepted over time however, his actions then were only accepted then because of his ability to act mad.   Had Hamlet acted like that always his behavior would be very unacceptable to society.   Hamlet although an adult will forever be remembered as an immature, irrational, adolescent.               

Homosexuality in America in Reference to Cat

These accusations were made by people such as John Clue and Nicholas De Jingo. Shackled suggests that these critics didn't take into account that writers and their work would have been rejected or censored. (Shackled; 1998). Gay men and women were subject of Senator McCarty Witch' hunts during the ass, they were considered by the government as security risks. The government accused homosexuals as potential acting as spies who would betray them as this type of lifestyle was UN-American. (Shackled; 1998).Homosexuals were also seen as communists, and during the witch hunt in the asses they were prosecuted, even thou proof. Government officials were fired from their jobs. This was known as McCarthy. (Shackled; 1998). â€Å"Inspired by McCarthy, a legislative committee sought to rid Florida of any perceived homosexual, for being gay was not only perversion of the highest magnitude but, more importantly, also tantamount to being a traitor† (Shackled; 1998). During the time that Will iams wrote ‘Cat on a Hot Tin Roof' being gay was one of the worst crimes that someone could commit.Homosexuality was also considered as a mental illness, which meant that anyone ho was open about their gay lifestyle was immediately seen as ‘abnormal. ‘ This meant that the medical procedure known as a Lobotomy could be performed in order to cure homosexuality. These procedures went ahead despite Sigmund Fried's claims that homosexuality was ‘neither an asset nor a liability. ‘ (Shackled; 1998). In ‘Cat on a Hot Tin Roof It Is clear that Skipper was a gay man. He drank himself to death after admitting his love for Brick, and falling to prove that he wasn't when sleeping with Maggie. Alcohol becomes the means by which both the gay or quasi- ay male characters, Skipper and Brick, run from their inner selves. Skipper is portrayed as a disturbed but clearly homosexual man whose love and admiration for Brick are such that he cannot face the truth Maggie helps reveal to him. † (Shackled; 1998). Skipper is a key role In this play, despite being dead before It begins.

Baria Planning Solutions Essay

The company Baria Planning Solutions is a specialty provider of spend analysis and management services to its customers. BPS was an early entrant into the market but rapid market growth in the past few years has attracted larger software companies to the market. In order to remain competitive against larger companies BPS has expanded beyond the energy sector to acquire other industry-niche providers. Once additional industry sector firms were acquired BPS was tasked with integrating parts of their operations across sectors to ensure operating efficiency. Each industry firm provided services to address the same general type of customer needs but they all differed in technology requirements and service delivery. These differences made it difficult to integrate operations between industry sectors. At the most recent year end the company realized a drop in new client sales and client renewal rates. The sales support team had faced challenges meeting the deadlines promised to clients and as a result they could not capture new sales or retain existing clients. Initial Assessment: Sales opportunities varied between quarters and across industries. BPS has not yet effectively designed the sales support process to meet varying demand levels throughout the year, therefore causing delays in the process. Variation in demand throughout the year caused the industry groups in the proposal support division to have inconsistent productivity levels. Capacity was being inefficiently utilized in the proposal process. As a result the sales support division had trouble meeting proposed deadlines. This then resulted in customer dissatisfaction as well as delays in assisting the salespeople. BPS believed an industry centered approach would be beneficial and provide a competitive advantage but they did not adequately structure their operations to support such a centric process. The sales support process is fragmented and there is no evidence of shared responsibility or employee empowerment. Because the process is fragmented adequate resources  should be provided at each stage in the process and utilized at an efficient level to meet demand. The acquisitions made by BPS are the precedent reason why the sales team is divided by industry sector and the sales leaders believe it is important to maintain an industry specific orientation. The sales team is divided by industry sector while the sales support team only has one of its divisions divided by industry sector. The salespeople have not been able to receive sales support assistance in a timely manner. Directors have suggested the sales support team organize into divisions by industry sector to provide more focused and dedicated support assistance to the sales division. The sales operations group leader disagreed with the proposal to separate sales support by industry division based on the belief that such a structural change would require hiring additional staff. The director of the sales operations group and the previous director of sales support played an influential role in the implementation of the current hybrid structure of the sales support group. In an effort to streamline the sales support group after the acquisition, all functions within sales support were integrated into teams that could serve all industry sectors acquired except for the proposal support group. The reasoning behind the proposal group separation was to allow BPS to continue offering and industry centered, consultative sales process. The hybrid structure was unique to the market, as most similar companies were organized into geographic divisions. BPS believed they could differentiate themselves from competitors with an industry centered niche. However, the industry specific focus could quite possibly be the reason why the sales support team hasn’t been able to meet deadlines and has been missing out on new sales and renewal opportunities. The entrance of competitors in the market has increased customer buying power and their evaluation of alternatives when buying business solutions. Quality assurance of the proposed value BPS offered was an emerging requirement for customers. BPS adopted a solution selling process to meet customer quality expectations and expected the additional performance would create demand which in turn would increase new sales and renewal rates. Because solution selling was a consultative sales process, a considerable amount of additional effort was required in the pre-contractual stage of the sales process to demonstrate value to customers in the proposal. It is important to have the proposal ready in time for the customer. Any delay  will discredit the quality and service promised in the initial selling process resulting in lower customer retention rates. Alternatives Assessment: *Hire additional resources to handle the large workload place on the proposal support staff. Sales support is a service process that requires human capital rather than physical capital. If additional resources are acquired they should be additional staff. Additional capacity should first be added at the bottleneck before it can effectively be added to other divisions. *Integrate all areas of sales support and get rid of the industry centered structure of proposal support. BPS has relied on the unique industry-centric organization of their sales support and salespeople for competitive advantage. Customer surveys to gauge how much they actually value the industry niche approach could be useful in determining what effect any deviation from industry focus would have on demand for BPS services. *Organize all sales support divisions into industry centered processes. This would likely require a significant amount of time and resources dedicated to training and salary expenses. This would be a mid range solution. For now the focus should be on immediate solutions. *Continue or discontinue with the solution selling process. The current trends of consumer choice in the industry, BPS should continue using the solution selling process. In such a service sector, customer satisfaction is vital to stimulate future demand especially if there are other available alternatives. *Cross-train or hire new employees to meet demand and improve utilization. It is relatively inexpensive to cross-train employees [($105,000/52)*3=$6,058] but additional hires might be necessary to meet the demand that cross training cannot. Analyzing utilization rates would help to make this decision. Final Recommendation: In the service sector, demand management involves scheduling customers while capacity management involves scheduling the workforce. Often in the service sector managing demand is not feasible, so companies must focus time and resources on managing capacity. The Theory of Constraints provides a useful framework to address the issues faced by BPS. There is obviously a constraint in the sales support process that must be identified. Exhibit 4  in the case shows the maximum sales support hourly times spent on each function fall outside of 3 standard deviations from the mean amount of time spent on each function. Once the sales support has been redistributed to the highest demand industry sector each quarter, the process should be able to handle the capacity required to fulfill the requests in a more efficient timely manner. Thus, the seasonal variations in demand can be met and assignable variation can be eliminated. The process time variation is expected to be reduced and more reliabl e utilization estimates can be determined. The utilization rates shown in Exhibit 7 of the case should be calculated for each quarter to identify how much pressure there is on a division each quarter and how feasible it is for the division to handle their workload without delay during each quarter. By doing so, it becomes apparent that the seasonal variations in the workload are the reason in proposal delays because the current staffing levels make it impossible to complete such variable demands. The utilization rates by division by quarter are displayed in Appendix 1. Cross training workers and/or hiring additional workers would enhance the capacity to meet the demand. The industry sector proposal divisions are the constraint in the system and can be fixed by offloading the work or increasing the capacity. Adding human resources and distributing them throughout the division will decrease the effect they have on the proposal delays. To improve utilization of resources the following scheduling and staffing requirements are recommended and the subsequent utilization rates are shown in Appendix 2. Hire two part time workers and cross train two full time workers. For a total equivalent of 14 workers on the Proposal support team. In Q1 move 2 full time people from government to retail. Place one part time worker in energy and one part time worker in government. In Q2 no full time workers will change but one part time worker will go to retail and the other will go to energy. In Q3 move 1 full time person from retail to government. Place one part time worker in government and the other in retail. In Q4 move 1 full time person from government and 1 full time person from retail to manufacturing. Place one part time worker in retail and the other in manufacturing. For now, only the proposal support staff will be redistributed. Ongoing quality management will indicate the need for additional staffing changes. By redistributing the proposal staff each quarter, utilization becomes more efficient and capacity is more  consistent with expected demand. Variation due to seasonality should be eliminated. Continuous quality improvement through monitoring the sales support process will provide additional information as to how capacity can be further managed. Process cycle time will provide evidence of the proposed utilization improvements. Customer service is an important aspect of quality than BPS will need to access often if they want to continue with a solution selling process. The solution selling process is essential to the value proposition and will enable BPS to remain competitive in the spend analysis service sector. Utilization improvementswill result in improved cycle times by eliminating variation in the process. Minimizing delays will create value to the customer as well as to BPS and improve customer satisfaction which will almost guarantee increased win and renewal rates.

Data Collection Essay

Data collection is the primary procedure that will let the researcher conduct his analysis over a specified population study. In this case, it is necessary to first define the goals and then implement the correct data gathering procedure (Waddick, 2000). This step can minimize possible errors and capture the correct illustration of the whole subject domain. There are several ways for a researcher to collect data according to the intention for analysis principles. These techniques are well defined in order to help the study owner maintain a credible output in terms of data interpretation. The following are some of the major procedures widely used by researchers: †¢ Activity Logging Scripts-These are the written versions of the subjects’ presence in the study (attendance), accomplishments or skill acquisition. †¢ Focus Grouping-A moderated conversation about a specific issue or topic. †¢ Document Analysis Review-The review of available documents such as performance levels, performance tallies, logs and other available indicators. †¢ Interviewing-This is a type of data collection using oral interactions and conversations. †¢ Questionnaires (Surveys)-Written and recorded responses using clearly formulated questions and inquiries. †¢ Observation-The process of watching directly the behavior of respondents and recording the results. The presented data collection techniques are suitable only for specific intention and parameters of data analysis. All of them are being used regularly by many researchers in the goal of getting hidden inferences from seemingly regular events. However, even though they are considered to be reliable forms of data collection, some issues and concerns may still be experienced. For one, data collection may not be as reliable as it should be if the parameters of the study are not available (e.g. absent respondents, missing files, undefined categories) (EIA, 1999); Second, it can sometimes become too costly especially if data are to be retrieved from institutions requiring resource expenses; Third, the data retrieved especially those in documented form, may no longer represent the true population if the info is no longer updated; Lastly, data collection such as interviews may require an enormous amount of time and effort which may compromise the true behavior of the data in a specific time frame. In order to minimize the error in collecting data, there are also some specific rules in using the presented data collection techniques. Some tools are only appropriate for certain types of data collection because each technique provides the significant level of reliability if it is to be used with the correct principle of data collection. Even though some tools seem much easier than others, the main agenda is to come up with a set of data which are reliable enough to be used for analysis and acquire the best possible result for inference. In such a case, it is always necessary to use only the appropriate tool of data collection for specified goals. For the aspect of getting answers on the â€Å"what are-† and â€Å"how† questions, the Activity Log Scripts and Document Analysis Review are used; In getting an answer for the â€Å"why†, Focus Grouping and Interviews are used while Observations and Questionnaires intend to answer the â€Å"how many-â€Å" questions (PERC). References EIA. 1999. Data Collection Problems. EIA DOE. Retrieved May 2, 2008 from http://www.eia.doe.gov/emeu/cbecs/tech_errors_data.html. PERC. N.D. Data Collection Tools and Methods and Collecting Data. Planning and Evaluation resource Center. Retrieved May 2, 2008 from http://www.evaluationtools.org/plan_data_collect.asp. Waddick, P. 2000. Building a Data Collection Plan. Six Sigma. Retrieved May 2, 2008 from http://www.isixsigma.com/library/content/c010422a.asp.

Bubble Popping

â€Å"Aren’t you hot?† â€Å"Were you forced to put that on your head?† â€Å"How many scarves do you have?† These were all questions I had received upon making my decision to wear the hijab, or Muslim headdress. However, there was one question that had not been asked. The answer had been lounging in the back of my mind since July, dangling on the edge of my tongue and waiting to exercise. And finally, â€Å"Why do you wear that?† accompanied with a circular motion around the head. I looked up and found a boy staring back at me, wearing a genuine expression on his face, one of solemn curiosity. I had been preparing for this question for months, yet I did not want to launch into a 20-minute speech preaching about my religion, so I opted for a relatively simple answer. â€Å"I wear this,† pointing to my scarf, â€Å"because it’s a really important part of my religion. It represents modesty, so people won’t judge me by my body shape or appearance, but they’ll like me for my personality and character.† An uncomfortable silence followed. â€Å"Does that make sense?† I prodded. He smiled thoughtfully. â€Å"Yeah, it actually does.† I breathed a sigh of relief and a wave of satisfaction washed over me as I realized I had taken a huge step toward reaching my goal. More experiences similar to this one arose, yet one in particular seemed to clear away the uncertainty of my dreams and aspirations. Every Wednesday the Global Relief club would drive down to El Cajon, California and tutor Iraqi refugees at Emerald Middle School. It became my favorite day of the week—the eager children waiting for us outside the classroom, the Arabic circulating around the room in rapid breaths, and the feeling of contentment I received when I knew I had helped someone. That Wednesday was different though. As we approached the regular classroom, I noticed a small girl standing alone against the wall, staring down at her sneakers. I walked over to her, smiled, and said hello. She replied back in a small voice, and from her accent, I deduced that she had recently immigrated. I knew I could never imagine what she had been through, but I immediately felt a connection to her. In that scared, self-conscious girl, I saw my previous self. Her name was Rana, and she had the quiet, nervous voice I had adapted when I started wearing the hijab. She avoided direct eye contact and almost all conversations that were not in Arabic. My constant attempts to engage her in conversation were dismissed. Communication with her was difficult. While I tutored her, we struggled to understand each other, but after experimenting a few Arabic words in a horrible accent, I managed to make her smile. I learned to say, â€Å"Is this right or wrong?† and â€Å"friend.† In retrospect, I learned many new Arabic words, but those held no hope with my terrible language skills. Instead, Rana taught me other things. By the end of the year, Rana was speaking English at a fast pace, and, laughing, I had to tell her to slow down so I could understand her. She bickered with young boys who were bothering her, and giggled with other girls her age. The same girl who was standing alone against the wall was now chattering away in the large group of kids that waited for us outside the classroom. I watched her grow, and in a way, Rana showed me how much I had grown in the past year as well. Coming from a Muslim background and wearing the hijab has had a lasting impact on who I am, and my dreams of who I wish to be. An ordinary engagement with a peer, a learning experience with a young girl, and the feelings that followed pushed me in the direction of helping others, breaking down barriers, and overcoming communication obstacles. I have learned to communicate with and relate to people who may not be in my immediate religious circle, yet have faced similar experiences of discovering identity and trying to fit in. After a long year of struggling to blend in with 2,500 students, I have not succeeded, yet this â€Å"failure† has benefited me in the long run. I am now not afraid of what people think of me, I can speak my opinions without stuttering, and I do not hesitate to make silly faces at friends across the classroom, just to earn a smile. At some point in each of our lives, we have stared up at the tall, intimidating walls of difference, contemplating the best way to jump, climb, or dig under them to make it to the other side. Some may walk away from these walls, ignoring wonderful opportunities to meet someone who may be different from them, but someone who, nonetheless, they may be able to form a connection with. Our ability to tear down these walls, break out of our molds, and communicate with and relate to others is what truly makes us unique, social beings, and I believe that, with the help of many, including Rana, I have succeeded.